Maintenance Requests

It is our goal to make all required repairs to your home in order to make your stay comfortable. Please note that Idaho law, and your lease agreement, define the legal requirements and expectations on who is responsible for repairs in rental properties in Idaho.

 

1. All non-emergency maintenance requests should be made through your resident portal (link to portal).
2. If you are unable to make your maintenance request online, you may call and report your maintenance request to our office by calling  208-524-6653.
3. If you have an after-hour emergency, call our Maintenance hotline at 208-524-6653 (extension 9)

 

What is considered an emergency?
An emergency request to the above number should only be made if your health or safety is threatened, or damage to the property is being caused. For example, no heat or hot water in winter temperatures IS an emergency,; no air-conditioning in the summer is NOT an emergency. A leaking water heater is an emergency, but a drippy faucet is NOT an emergency.

Per the terms of your residential lease agreement you are responsible, at your own expense, for certain repair items. If you submit a maintenance request for one of the below listed items you may be back billed for the cost of the repair.

Click the above link to view some self help repair videos on common repair items for which you may be responsible.

• Clogged toilet

• Slow draining sinks or tubs

• Garbage disposal malfunction

• Reset electrical breaker

• Smoke / CO2 detector battery replacement

• Pest control

• Furnace filter replacement (to be done quarterly)

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Important

Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials.

 

Release of Key

You will need to be available to give the vendor/contractor access to your property.

If you have a maintenance emergency after-hours please call 208-524-6653 (extension 9)